Contact information
Contact Us
We’re here to help.
If you have any questions about your order, shipping, or our products, please feel free to reach out to our support team.
Email: support@shoparma.com
Response Time: Within 24–48 business hours (Monday–Friday)
Before Contacting Us
To help us assist you faster, please include:
- Your order number
- The email used at checkout
- A brief description of your concern
Important Notice
- Orders are processed within 1–3 business days
- Shipping typically takes 8–12 business days after shipment
- Tracking updates may take a few days to appear
We kindly ask that you review your tracking information before reaching out, as most inquiries are related to shipping updates.
Support Commitment
We strive to respond to all inquiries as quickly as possible and appreciate your patience during high-volume periods.